Enterprise Systems Integration Expert

12 hours ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
Job Summary

We are seeking an experienced Enterprise Systems Integration Expert to join our team at UNAVAILABLE. The ideal candidate will have a strong understanding of enterprise systems integration, including telephony systems, network infrastructure, and project delivery frameworks. This role requires hands-on involvement in planning, execution, and client coordination to ensure seamless transitions and implementations.

Key Responsibilities:
  • Serve as a technical liaison between clients and internal teams (Telephony, Network, Security, Development)
  • Understand client infrastructure and requirements to design tailored tool migration strategies
  • Lead and manage tool migration projects end-to-end from scoping to go-live support
  • Plan and manage timelines using tools like Microsoft Project or Smartsheet
  • Ensure comprehensive documentation of processes, technical designs, and deliverables
  • Maintain smooth, proactive communication with clients and internal stakeholders
  • Track project issues and risks, ensuring timely resolutions and escalations
  • Collaborate effectively with cross-functional teams, ensuring compliance with technical and operational standards
Requirements:
  • Bachelor's degree in computer science, Information Technology, or a related field
  • 4–5 years of experience in client-facing technical project roles, with at least 2 years in tool migration or systems integration
  • Strong understanding oftelephony(VoIP, SIP, ACDs) andnetworking(LAN/WAN, VPNs, firewalls)
  • Familiarity withITSM tools,CRM, orWFM platformsis a plus
  • Skilled in project planning, documentation, and stakeholder engagement
  • Excellent analytical, problem-solving, and troubleshooting abilities
  • Strong written and verbal communication skills
  • Proficient in tools such asSmartsheet,Microsoft Project,Jira, orConfluence
  • PMP or ITIL certification is a plus


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