
Customer Service Liaison
3 days ago
Job Overview
We are seeking an experienced Customer Service Representative to provide exceptional customer service and support to our clients, ensuring their satisfaction and maintaining a positive image.
Key Responsibilities:- Customer Support: Handle incoming calls and inquiries from customers in a professional and timely manner.
- Product Information: Provide accurate information about products, services, and promotions to customers.
- Issue Resolution: Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Order Management: Process orders, payments, and returns accurately and efficiently.
- Collaboration: Collaborate with sales and marketing teams to maximize customer satisfaction and sales opportunities.
- Record Keeping: Maintain customer records and update databases with relevant information.
- Follow-up: Follow up with customers to ensure their needs are met and provide assistance as required.
- Relationship Building: Build and maintain strong relationships with customers to enhance loyalty and repeat business.
- Experience: Minimum of 2 years of experience as a Customer Service Representative in the automotive industry.
- Skillset: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving and conflict resolution abilities.
- Customer Focus: Proven ability to handle difficult or demanding customers with professionalism and patience.
- Attention to Detail: Exceptional attention to detail and accuracy.
- Technical Skills: Proficient in Microsoft Office Suite and customer management systems.
- Multitasking: Ability to multitask and prioritize tasks effectively.
- Flexibility: Flexibility to work in a fast-paced and dynamic environment.
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