Customer Service Liaison

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview

We are seeking an experienced Customer Service Representative to provide exceptional customer service and support to our clients, ensuring their satisfaction and maintaining a positive image.

Key Responsibilities:
  • Customer Support: Handle incoming calls and inquiries from customers in a professional and timely manner.
  • Product Information: Provide accurate information about products, services, and promotions to customers.
  • Issue Resolution: Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
  • Order Management: Process orders, payments, and returns accurately and efficiently.
  • Collaboration: Collaborate with sales and marketing teams to maximize customer satisfaction and sales opportunities.
  • Record Keeping: Maintain customer records and update databases with relevant information.
  • Follow-up: Follow up with customers to ensure their needs are met and provide assistance as required.
  • Relationship Building: Build and maintain strong relationships with customers to enhance loyalty and repeat business.
Requirements:
  • Experience: Minimum of 2 years of experience as a Customer Service Representative in the automotive industry.
  • Skillset: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving and conflict resolution abilities.
  • Customer Focus: Proven ability to handle difficult or demanding customers with professionalism and patience.
  • Attention to Detail: Exceptional attention to detail and accuracy.
  • Technical Skills: Proficient in Microsoft Office Suite and customer management systems.
  • Multitasking: Ability to multitask and prioritize tasks effectively.
  • Flexibility: Flexibility to work in a fast-paced and dynamic environment.


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