
Senior Supplier Performance Strategist
3 days ago
As a strategic leader, you will oversee the performance of our suppliers, driving operational excellence across our inland delivery network. Your pivotal role includes monitoring service quality and ensuring compliance with industry standards.
Key Responsibilities:- Monitor service quality (e.g., On-Time Delivery, data exchange, digital visibility) across all modes and vendors
- Drive compliance of vendors to our standards including invoice control, digital integration, system use, and payment policies
- Lead vendor onboarding processes ensuring alignment to global policies, local regulations, and operational systems
- Address vendor non-compliance and take corrective actions in coordination with internal teams
- Ensure vendor allocation aligns with product and procurement directives
- Work closely with internal stakeholders (Procurement, CX, Finance, Product) to ensure mutual obligations and expectations are met
- Provide market insights and vendor feedback to improve sourcing strategy and supplier relationship management
- Contribute to supplier audits and ensure vendor readiness for our digital and operational transformation
- Track and report on vendor KPIs including NPS, SLA compliance, visibility adoption, data exchange standards, and payment timelines
- Support development of business continuity plans and promote resilience across the supplier network
- Contribute to performance management of the vendor operations team and collaborate with analysts to improve data-driven decision-making
We are committed to a diverse and inclusive workplace and welcome applicants from diverse backgrounds. We are an equal opportunities employer and welcome applications without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.
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