Customer Service Quality Lead

1 week ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan beBee Careers Full time
Job Role

The Customer Service Quality Lead will be responsible for overseeing the implementation of quality standards and procedures to ensure exceptional customer experiences. This role requires strong leadership, communication and analytical skills.

Key Accountabilities
  1. Developing and maintaining quality standards and procedures
  2. Leading quality improvement initiatives and projects
  3. Collaborating with teams to identify and address quality gaps
  4. Providing coaching and training to improve customer service skills
Requirements
  1. Leadership and management experience
  2. Excellent communication and interpersonal skills
  3. Analytical and problem-solving abilities
  4. Technical skills and knowledge of quality management systems
  5. Experience in customer service and quality assurance


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