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Online Customer Experience Manager
2 weeks ago
We are seeking an experienced Team Leader to join our customer service team. As a Team Leader, you will be responsible for overseeing a team of customer service representatives, ensuring that they have the necessary resources and support to provide high-quality support to our customers.
You will work closely with other departments to align customer service strategies with business objectives, and will be responsible for monitoring team performance and resolving escalated issues.
Responsibilities:- Overseeing a team of customer service representatives
- Ensuring that team members have the necessary resources and support
- Monitoring team performance and resolving escalated issues
- Proven experience in customer service, with at least 2 years in a supervisory or team leader role
- Excellent communication skills and a customer-focused approach
- Strong problem-solving skills and the ability to handle escalated customer issues effectively
- Proficiency in using customer service software, CRM tools, and reporting systems
- Ability to analyze data and generate actionable insights
- Leadership skills to inspire, guide, and manage a team effectively
Opportunities for career advancement
Ongoing training and development programs
