Customer Experience Leader

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Service & Digital Engagement Manager

We are seeking a highly skilled and experienced professional to lead our customer service and digital engagement efforts.

  • Manage customer complaints in a timely and authorized manner, ensuring high levels of satisfaction.
  • Develop and implement strategies to streamline market operations, ensuring smooth and compliant functioning.
  • Collaborate with key stakeholders to gather information and insights that inform business decisions.
  • Monitor branch office performance to ensure exceptional customer service and operational efficiency.
  • Leverage social media marketing tools to create engaging content and build the company's brand.
  • Stay up-to-date on the latest social media trends and communicate relevant changes to management.
  • Establish key performance indicators (KPIs) for social media campaigns, such as engagement targets.
  • Produce high-quality online content, including articles and blog posts.
  • Manage and optimize YouTube and fan page accounts to increase followers and engagement.


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