Social Media Customer Engagement Specialist

1 day ago

Karachi, Sindh, Pakistan beBeeCustomer Full time $40,000 - $60,000

Customer Service Role

Job Description:

Our organization is seeking an exceptional customer relationship specialist to deliver top-notch support and engagement across various social media platforms. The primary responsibility of this role will be to provide unparalleled customer service, drive brand loyalty, and foster a positive online reputation.

Key Responsibilities:
  • Monitor and engage with customers on social media platforms, identifying opportunities to build meaningful relationships and enhance customer satisfaction.
  • Manage existing caseloads, complete follow-up tasks, and achieve operational metrics that meet or exceed established standards.
  • Proactively identify sales leads and educate in-market customers on product functionality and services to drive revenue growth.
  • Respond promptly and professionally to customer inquiries and concerns, ensuring timely resolution and maintaining a high level of customer satisfaction.
  • Document customer interactions accurately and provide proactive support to consumers requesting assistance, resulting in improved customer retention and loyalty.
Requirements:
  • 1+ years' experience in a customer-facing role, preferably in a social media or customer service environment.
  • Proficiency in navigating computer systems, typing, and written communication skills.
  • Strong reading comprehension and written communication skills to effectively document customer interactions and communicate with colleagues and management.

Successful candidates will possess a passion for delivering exceptional customer service, a solid understanding of social media platforms, and the ability to work collaboratively as part of a dynamic team.

 

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