Assurance and Compliance Executive
6 days ago
- Monitor & Evaluate Customer Interactions: Ensure that customer interactions align with company policies, service protocols, and customer experience guidelines.
- Develop & Maintain QA Scorecards: Track performance metrics and generate quality reports to identify areas for improvement.
- Provide Feedback & Coaching: Offer constructive feedback and coaching to customer service agents to enhance their communication skills and overall performance.
- Ensure Compliance: Verify that all customer interactions adhere to company policies and guidelines.
- Identify Training Needs: Analyze QA assessments to determine training requirements for customer service agents.
- Analyze Trends: Examine customer complaints, agent performance, and service quality trends to recommend process improvements.
- Support Continuous Improvement: Refine QA frameworks, call scripts, and customer interaction guidelines to drive excellence in customer support.
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Quality Assurance Executive
7 days ago
Lahore, Punjab, Pakistan SupportFinity™ Full timePosition Title: Quality Assurance ExecutiveLocation: Lahore & KarachiShift Timings: Evening/Night (8-hour shifts)Education: Bachelor's degree in business, Communications, or a related field (preferred but not mandatory).Experience: 1-3 years in Quality Assurance, Call Auditing, or Sales Coaching, preferably in a Telecom Call Center.Knowledge: Understanding...
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Quality Assurance Executive
3 weeks ago
Lahore, Punjab, Pakistan ibex Full timeWe're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coaching/feedback. The shift timings for the job are rotational and the resource would be required to work on-site.Minimum Requirements:Minimum Bachelor's degree.Excellent communication skills, both written...
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Quality Assurance Executive
3 weeks ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeOverviewWe're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coachings/feedback. The shift timings for the job are rotational and resource would be required to work on-site.QualificationsMinimum Bachelor's degree.Excellent communication skills, both written...
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Quality Assurance Specialist
3 days ago
Lahore, Punjab, Pakistan ibex Full timeWe are seeking a Quality Assurance Specialist to join our team at ibex. This is an exciting opportunity for a dedicated professional to make a meaningful impact in ensuring the highest quality of services.Key Responsibilities:Conduct call monitoring and provide coaching/feedback to ensure adherence to industry standards and company policies.Maintain strong...
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Quality Assurance Specialist
1 week ago
Lahore, Punjab, Pakistan Solutions-by-AI-Growth Full timeQUALITY ASSURANCE SPECIALIST – CALL CENTER/ BPO INDUSTRYRole DescriptionThis is a full-time on-site role for a Quality Assurance Executive at AI Growth Solutions in Johar Town, Lahore District. The Quality Assurance Executive will be responsible for quality control, quality assurance, quality management, and quality auditing of calls tasks on a day-to-day...
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Quality Assurance Specialist
5 days ago
Lahore, Punjab, Pakistan ClearGrid Full timeAbout ClearGridWe are revolutionizing the debt resolution industry with cutting-edge AI and advanced analytics. Our technology leverages real-time data, machine learning, and automation to optimize debt recovery for financial institutions. We are seeking a Quality Assurance Specialist to ensure the reliability, security, and compliance of our fintech...
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Compliance Verification Executive
5 days ago
Lahore, Punjab, Pakistan Solutions-by-AI-Growth Full timeSolutions-by-AI-Growth is a leading provider of business process outsourcing services. We are currently seeking a Compliance Verification Executive to join our team in Lahore District.As a Compliance Verification Executive, you will be responsible for ensuring that our agents comply with telecom regulations and company policies.Your key responsibilities will...
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Compliance Specialist
6 days ago
Lahore, Punjab, Pakistan ACCA Careers Full timeCompany Overview:ACCA Careers is a leading provider of auditing services, dedicated to delivering high-quality audits that meet the needs of our clients.Salary and Benefits:We offer a competitive salary and benefits package to attract and retain top talent in the industry.Job Description:Key Responsibilities & Duties:Engagement Management: Lead and oversee...
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Manager – Quality Assurance
2 weeks ago
Lahore, Punjab, Pakistan Accurate Paper Box Co Full timeManager – Quality Assurance – Manufacturing Location: Lahore, PakistanDepartment: Quality AssuranceJob OverviewWe are seeking a Manager – Quality Assurance to lead our quality assurance efforts in our snack manufacturing company. The ideal candidate will be responsible for developing and implementing quality control strategies, managing the QA team,...
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Quality Control and Compliance Officer
7 days ago
Lahore, Punjab, Pakistan SupportFinity™ Full timeWe are seeking a Quality Control and Compliance Officer to join our team at SupportFinity. In this critical role, you will be responsible for ensuring that all sales interactions meet the highest standards of quality, compliance, and customer satisfaction.The ideal candidate will have a strong background in quality assurance, with experience in evaluating...
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Manager Compliance
1 week ago
Lahore, Punjab, Pakistan Interwood Mobel (Pvt) Ltd. Full timeThe Manager Compliance & Standards will oversee the organization's adherence to internal policies, external regulations, and quality standards, ensuring consistent implementation and alignment with ISO and IMS standards. The role involves conducting audits, driving compliance initiatives, and promoting a culture of accountability across the organization.Key...
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Compliance and Accounts Executive
6 days ago
Lahore, Punjab, Pakistan Imperial Footwear (Pvt) Ltd - Unze London Full timeAbout the Role:Imperial Footwear (Pvt) Ltd - Unze London is seeking a Compliance and Accounts Executive to join our finance team. The successful candidate will be responsible for ensuring compliance with financial regulations, managing accounting operations, and assisting with tax matters. We are looking for a highly organized and detail-oriented individual...
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Quality Assurance Manager
6 days ago
Lahore, Punjab, Pakistan Curatech Pharma (Pvt) Ltd. Full timeMid-Senior Level Quality Assurance Position in Pharmaceutical CompanyCuratech Pharma (Pvt) Ltd. is seeking a qualified and experienced Quality Assurance Manager to join our team in Lahore.This role involves ensuring the quality of our products and processes, maintaining regulatory compliance, and leading quality assurance teams.The ideal candidate will have...
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Backend Quality Assurance Manager
5 days ago
Lahore, Punjab, Pakistan ClearGrid Full timeAbout UsWe are a leader in the fintech industry, leveraging AI and advanced analytics to optimize debt recovery for financial institutions. Our technology improves the debt resolution process by using real-time data, machine learning, and automation. We are seeking a skilled Quality Assurance Engineer to ensure the reliability, security, and compliance of...
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Pharmaceutical Quality Assurance Director
6 days ago
Lahore, Punjab, Pakistan Curatech Pharma (Pvt) Ltd. Full timeSr. QA Professional Wanted for Pharmaceutical CompanyCuratech Pharma (Pvt) Ltd. is seeking a senior quality assurance professional to join our team in Lahore.This role involves leading quality assurance teams, ensuring compliance with regulatory requirements, and maintaining accurate records.The ideal candidate will have a Pharm-D degree and at least 10-12...
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Business Development Executive
3 weeks ago
Lahore, Punjab, Pakistan Adamjee Life Assurance Co. Ltd Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Adamjee Life Assurance Co. LtdCompany DescriptionAdamjee Life Assurance Co. Ltd. is part of the Nishat Group, one of the leading and most diversified business groups in South East Asia, with assets exceeding Rs. 500 billion (US$ 5 billion). The group has a...
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Assurance and Compliance Officer
1 week ago
Lahore, Punjab, Pakistan Radicalhire Full timeAbout UsWe are a leading textile group of Pakistan, committed to excellence in quality management.Your RoleYou will be responsible for maintaining the Quality Management System (QMS) in compliance with ISO 9001:1994 and our client's policy.Key ResponsibilitiesVerify Quality Policy Compliance: Provide independent verification that the quality policy is being...
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Quality Assurance Expert
5 days ago
Lahore, Punjab, Pakistan Solutions-by-AI-Growth Full timeAt Solutions-by-AI-Growth, we are seeking a highly skilled Quality Assurance Expert to join our team in Lahore District. This is a full-time on-site role that requires an individual with excellent attention to detail and strong analytical skills.As a Quality Assurance Expert, you will be responsible for ensuring the quality of calls handled by our agents....
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Quality Assurance Professional
2 days ago
Lahore, Punjab, Pakistan Studywise Full timeAt Studywise, we are seeking a highly skilled Quality Assurance Professional to join our team. As a key member of our organization, you will play a critical role in maintaining and improving our quality standards across various processes.The ideal candidate will have a proven track record of developing and implementing quality assurance protocols, monitoring...
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Accounting and Compliance Executive
4 days ago
Lahore, Punjab, Pakistan Mindstorm Solutions Full timeCareer Opportunity at Mindstorm SolutionsWe are seeking an experienced Accounting and Compliance Executive to join our finance team. As a key member of our team, you will be responsible for maintaining accurate financial records, preparing financial reports, and ensuring compliance with tax regulations and corporate laws.The ideal candidate will have a...