Senior Technical Services Specialist

2 days ago

Bahawalpur City Tehsil, Pakistan beBeeTechnical Full time $80,000 - $112,000
Job Details

This role involves providing technical support for products and services, troubleshooting complex issues, mentoring technical support engineers, and collaborating with cross-functional teams.

The Lead Technical Support Engineer will drive continuous improvement in technical support processes, create and maintain technical documentation, and participate in on-call rotations to provide 24/7 support.

  • Leadership skills are required to mentor technical support engineers
  • Collaboration with engineering teams is essential to identify and address technical issues
  • Process improvement is key to driving continuous improvement in technical support processes
  • High-level case management, tracking, diagnosis, and troubleshooting are essential responsibilities
Key Responsibilities
  • Mentor junior technical support engineers to improve their skills and knowledge
  • Collaborate with the engineering team to resolve technical issues
  • Develop and implement process improvements to enhance technical support efficiency
  • Analyze and troubleshoot high-level cases to ensure timely resolution
Requirements
  • A minimum of 3 years of experience in technical support or customer support
  • A strong understanding of SQL and API concepts
  • Familiarity with a coding language is necessary
  • Excellent communication and problem-solving skills are required
  • The ability to work effectively in a team-oriented environment is essential
What We're Looking For
  • A passionate individual who can deliver exceptional customer experiences
  • Strong analytical and problem-solving skills are necessary
  • The ability to adapt to changing priorities and deadlines is crucial
  • A continuous learner with a desire to improve processes and procedures is ideal

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