Operations Manager

Job Title

Operations Manager

Job Summary

Seeking an experienced Operations Manager to lead the delivery of FM services to a Retail Network, covering all customer sites in scope within Pakistan. The ideal candidate will have strong leadership qualities, excellent communication skills, and experience in managing cross-functional teams.

Responsibilities

• Manage client relationships
• Ensure compliance with local regulations, client guidelines, and CBRE R.I.S.E. values & standards

The Operations Manager will be responsible for:

• Driving the performance of the business and team
• Managing full profit and loss responsibility: Ownership of client budgeting process (agree annual 3rd party OPEX and CAPEX spend)
• Ensuring overall performance of the contract and required deliverables including contract compliance, performance management against KPI's, cost savings initiatives, and customer satisfaction
• Managing FM services in territory, supporting with strong technical knowledge
• Full compliance with CBRE and client HSSE standards as well as Client and local regulations
• Ensuring successful implementation of portfolio-wide initiatives and programs including savings programs, energy program, training & development, and alignment with Global Account Initiatives
• Establishing effective business relationships with the customer, and interacting with client personnel at all levels - and where possible being responsive to their needs in a collaborative style
• Providing guidance and solutions in respect of non-controllable costs and threshold expenditure
• Adhering to the contract governance schedule and ensuring all monthly reports are presented to a high quality and on time
• Contributing to the overall success & financial performance of CBRE through collaboration with other business leaders
• Having a strategic overview of procurement activities, ensuring best practice, competitive pricing, and development of strategic supplier relationships and proactive delivery of services
• Managing total facilities expenditure vs. budget and running monthly variance analysis
• Having the ability to review and analyse complex reports and data to then generate innovative solutions/corrective action plans
• Responsibility for personnel recruitment, employee development, succession planning and training

Requirements

• Ability to write reports, analyse, and interpret complex business documents
• Ability to prioritise effort to achieve the biggest payback
• Effective communication with the client, peers, and management team
• A strong analytical and problem-solving approach, applying value creation/innovation across FM services & supply chain
• Works in demanding environments, managing change, multiple priorities, and deadlines
• Ability to write detailed reports and business case preparation
• Ability to solve technical problems providing a variety of options in a range of situations
• Experience demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards
• Sound financial knowledge

Experience / Qualifications

• Degree (or equivalent) in electrical engineering, mechanical engineering, industrial engineering or similar
• Recognised, facilities management professional qualification
• At least 10 years' experience in an FM role in wider geography/clear evidence of cross-functional experience in an outsourced environment
• Experience in project management in small to medium-sized engineering projects
• Industrial networking and the ability to keep up date with best practice in an R&D environment
• A change agent with excellent written and verbal communication skills
• Awareness of workplace health & safety

Desirable

• Knowledge of gas station technology is desirable
• Multilingual (minimum local dialects and English) both verbal and written ability
• Able to build presentation content and deliver to a wide range of audiences
• Recognised Health & Safety qualification
• Knowledge of FMP (maintenance management system) is desirable

Other Skills and/or Abilities

• Strong Leadership qualities
• Ability to think and act strategically
• Experienced in driving and closing out operational change
• Excellent customer service skills
• Computer literate - Confident handling of MS Office products (Excel, Word, PowerPoint)
• Frequent travel within the territory will be a requirement of this role

Why This Role Matters

This role is key to the success of our FM operations in Pakistan, requiring a skilled leader who can drive performance and growth while maintaining high standards of customer satisfaction.

What We Offer

We offer a dynamic work environment, opportunities for career growth and development, and a competitive compensation package.

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