IT Operations Manager

2 weeks ago

Karachi, Sindh, Pakistan Mac Care Full time 1,200,000 - 3,600,000 per year

Job Summary

The IT Operations Manager will be responsible for maintaining and overseeing the company's critical IT infrastructure, including operating systems, communication platforms, IT security, business applications, and end-user devices. The role requires hands-on technical expertise in managing enterprise IT operations, ensuring uptime, security, and efficiency across the organization's technology stack. The ideal candidate will also manage IT assets, procurement, and system upgrades while ensuring seamless operations and business continuity.

Key Responsibilities

  • Manage and maintain operations-critical IT infrastructure, including servers, operating systems, security tools, and communication systems.
  • Oversee the administration of Microsoft 365, Exchange, SharePoint, Teams, OneDrive, and Active Directory (on-premises and Azure AD).
  • Plan and execute rollout of system updates, patches, and migration projects for various platforms and services.
  • Implement and monitor data backup solutions (Ditto, Acronis, Azure Backup) and ensure disaster recovery readiness.
  • Manage IT security solutions (FortiGate, SonicWall, Sophos, SentinelOne, Microsoft DLP, Zix Email Encryption, BitLocker) to protect company data and infrastructure.
  • Oversee network operations, including Ubiquiti Access Points and VoIP systems (Univerge Blue).
  • Administer hardware and endpoint devices, including Dell/Lenovo workstations, HP/Brother printers, and Fujitsu scanners.
  • Track and manage IT inventory, vendor relationships, and procurement of technology assets.
  • Conduct performance monitoring, reporting, and capacity planning for IT systems.
  • Provide technical leadership and ensure smooth day-to-day IT operations across the organization.

Candidate Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ITIL or equivalent professional certification preferred.
  • Strong expertise in Microsoft Administration, Exchange, and Active Directory.
  • Knowledge of communication and collaboration tools (Teams, VoIP, etc.) preferred.

Candidate Experience

  • 5–7 years of hands-on experience in managing IT operations.
  • Proven track record of overseeing enterprise IT infrastructure, systems migrations, and security implementations.
  • Strong troubleshooting, problem-solving, and performance monitoring skills.

Current Technology Stack

  • Operating Systems: Windows 10 & 11, Linux, macOS
  • Cloud Platforms: Microsoft Azure, Azure Virtual Desktop
  • Identity Management: Microsoft Active Directory (on-prem & Azure AD)
  • Productivity: Microsoft 365 (O365), SharePoint, Teams, OneDrive
  • Backup: Ditto, Acronis, Azure Backup
  • Security: FortiGate, SonicWall, Sophos
  • Network: Ubiquiti Access Points
  • RMM Tools: Atera
  • Endpoint Protection: SentinelOne
  • VoIP: Univerge Blue
  • Data Protection: Zix Email Encryption, Microsoft DLP, BitLocker
  • Hardware: Dell & Lenovo workstations, HP & Brother printers, Fujitsu scanners

Job Type: Full-time

Work Location: In person

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