Operational Efficiency Manager: Banking Operations

Job Summary:

This role is focused on managing risk and improving operational efficiency. As a Senior Manager, you will be responsible for maintaining thorough knowledge of bank products, overseeing the processing of Production Orders and DOCBO cases, and ensuring compliance with regulatory requirements.

About the Role:

• Develop and implement strategies to minimize risk exposure and improve operational efficiency.
• Maintain relationships with stakeholders to ensure effective communication and collaboration.
• Conduct regular reviews to identify areas for improvement and develop corrective action plans.
• Provide guidance and support to team members to ensure they have the necessary tools and resources to perform their roles effectively.
• Ensure that all processes and procedures are followed accurately and efficiently.

Responsibilities:

1. Carefully examine and process DOCBO cases & queries received from various Authorities in relation to provision of Information / Record against SCBPL account holders.
2. Ensure that every Production order received within cut-off is processed; otherwise, there must be a proper reason against each pending Production order.
3. Follow-up on the pending Production orders and make sure that the targeted TAT (Turnaround Time) is not breached.
4. Act and respond to all queries / instructions received from relevant stakeholders and authorities.
5. Ensure all operational processes are robust and deliver at excellent levels of costs and quality.
6. Manage the maintenance of operational integrity across business within areas of responsibility.
7. Manage potential conflict of interests and priorities of different business operations to ensure optimal business outcomes.
8. Ensure all Key Risk Indicators and Operational Risks are addressed, appropriately dealt with, and resolved.
9. Proactively identify and analyse inherent risks within the department and recommend ways of minimizing risk.
10. Review procedures and systems to suggest improvements and enhancements to current practices.

Risk Management:

• Effectively manage risks and create a robust control environment.
• Coordinating, facilitating and promoting understanding of Operational Risk and its implementation and management of Governance & Control within the Unit.

Governance:

• Ensure that all processes / practices in the Unit comply with Bank's Risk and Compliance procedures to minimize security and risk exposure.
• Formulate improvements in operating procedures to effectively manage risks and create a robust control environment.
• Ensure adherence to all CST (Control Sample Testing) and HCL (Health Checklist).
• Assist in coordinating, facilitating and promoting understanding of Operational Risk and its implementation and management of or within the Unit.

Key Stakeholders:

All internal customers / liaisons etc.

SBP

Local Audit Firms

Law Enforcement Agencies and FBR

Security Exchange Commission Pakistan

About Us:

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What We Offer:

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.