Senior Systems Installation Specialist

5 hours ago

Lahore, Punjab, Pakistan beBeeFieldServiceEngineer Full time
Field Service Engineer Role

A leading organization in the industry seeks a highly skilled Field Service Engineer to join its team. This role involves installing and maintaining complex systems, ensuring seamless integration with customer infrastructure and adhering to high-quality standards.


Duties and Responsibilities
  • Installation & System Integration:
  1. Provide installation of advanced systems and equipment, often involving complex integration with customer infrastructure.
  2. Collaborate with internal teams to develop customised solutions for high-end or complex customer requirements.
  3. Ensure proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
  4. Provide training on equipment use, maintenance, and safety procedures to clients.
Troubleshooting & Problem Resolution:
  1. Provide diagnostics and troubleshooting for critical or highly technical equipment failures.
  2. Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
  3. Use data analytics and predictive maintenance tools to identify underlying causes of recurring issues and address them proactively.
Proactive Maintenance & Performance Optimization:
  1. Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures.
  2. Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
  3. Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
Remote Support & Digital Tools Integration:
  1. Use remote monitoring tools and AI-based generated video to provide real-time assistance to team and/or customers.
  2. Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
  3. Assist in the integration of digital tools into daily operations, ensuring engineers use platforms effectively.
Customer Engagement & Relationship Management:
  1. Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
  2. Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
  3. Provide technical recommendations for equipment upgrades, system expansions, or new technologies that can help customers meet their business goals.
Process Improvement & Knowledge Sharing:
  1. Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
  2. Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
  3. Contribute to the development of knowledge bases and standard operating procedures to improve consistency and accuracy in service delivery.
Health, Safety, and Compliance:
  1. Ensure all field service activities comply with company policies, industry regulations, and safety standards.
  2. Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
  3. Promote a culture of safety within the field service team, ensuring safety training and practices are continually reinforced.
Reporting & Documentation:
  1. Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
  2. Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
  3. Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

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