
Senior Systems Installation Specialist
5 hours ago
A leading organization in the industry seeks a highly skilled Field Service Engineer to join its team. This role involves installing and maintaining complex systems, ensuring seamless integration with customer infrastructure and adhering to high-quality standards.
Duties and Responsibilities
- Installation & System Integration:
- Provide installation of advanced systems and equipment, often involving complex integration with customer infrastructure.
- Collaborate with internal teams to develop customised solutions for high-end or complex customer requirements.
- Ensure proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
- Provide training on equipment use, maintenance, and safety procedures to clients.
- Provide diagnostics and troubleshooting for critical or highly technical equipment failures.
- Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
- Use data analytics and predictive maintenance tools to identify underlying causes of recurring issues and address them proactively.
- Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures.
- Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
- Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
- Use remote monitoring tools and AI-based generated video to provide real-time assistance to team and/or customers.
- Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
- Assist in the integration of digital tools into daily operations, ensuring engineers use platforms effectively.
- Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
- Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
- Provide technical recommendations for equipment upgrades, system expansions, or new technologies that can help customers meet their business goals.
- Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
- Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
- Contribute to the development of knowledge bases and standard operating procedures to improve consistency and accuracy in service delivery.
- Ensure all field service activities comply with company policies, industry regulations, and safety standards.
- Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
- Promote a culture of safety within the field service team, ensuring safety training and practices are continually reinforced.
- Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
- Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
- Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
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