Customer Service Expert

7 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Service Ambassador

We are seeking a Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries, guiding customers through the purchasing process, making product or service recommendations, and resolving complaints or technical concerns.

About This Role

In this role, you will be happy and confident in addressing customer concerns, inspire confidence in our customers, manage incoming customer requests and resolve in a timely manner, appropriately identify and manage internal resources to drive resolution, always have customer satisfaction on top of mind, and communicate to Management ways to improve the partner experience.

This is an excellent opportunity for individuals who have prior work experience in a customer service role, ability to influence outcomes in various situations, can have difficult conversations and drive customer resolution, ability to work cross-functionally and manage multiple tasks, skills in building excellent relationships, and excellent verbal and written communication skills.

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