Frontline Property Expert

6 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 3,000,000 - 6,000,000

A career as a Customer Service Representative is an exciting opportunity to make a positive impact on people's lives. In this role, you will be the first point of contact for clients and customers, providing exceptional service and support.

Job Overview

You will work closely with our team to ensure that clients receive timely and effective support, addressing their inquiries and concerns in a friendly and professional manner.

Key Responsibilities:
  • Customer Interaction: Greet and assist walk-in customers, answering questions and providing information about available properties, pricing, and other relevant details.
  • Client Support: Provide assistance to clients by addressing their questions, concerns, and requests promptly and effectively, handling all client interactions with care and professionalism.
  • Project Information: Maintain up-to-date knowledge of ongoing projects, including their features, pricing, and availability, providing accurate information to customers and assisting them in finding suitable properties based on their preferences.
  • Appointment Scheduling: Coordinate property viewings and appointments between clients and team, ensuring that appointments are scheduled efficiently and that clients receive timely reminders.
  • Documentation: Assist clients with completing necessary paperwork, forms, and documentation related to property inquiries and purchases, ensuring that all documentation is accurate and properly filed.
  • Follow-Up: Follow up with clients after property viewings or interactions to gather feedback and address any additional questions or concerns they may have, maintaining ongoing communication to nurture client relationships and provide ongoing support.
  • Administrative Tasks: Assist with general administrative tasks such as answering phone calls, responding to emails, and maintaining office supplies, providing support to other team members and departments as needed.
Requirements
  • A-levels or equivalent, with a preferred Bachelor's degree in business administration or a related field.
  • Previous experience in customer service, sales, or a similar role is advantageous.
  • Strong communication and interpersonal skills.
  • Excellent customer service skills, with a positive attitude and a customer-centric approach.
  • Proficiency in MS Office (Word, Excel, Outlook) and other relevant software applications.
  • Knowledge of real estate industry practices, terminology, and regulations is a plus.

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