Customer Service Representative

3 days ago

Islamabad, Islamabad, Pakistan Practice Perfect Solutions and Services Full time

We are seeking a skilled and bilingual Customer Service Executive to join our front office team at a busy doctor's office.

About the Role

This is an exciting opportunity for a bilingual professional to contribute to a positive patient experience in a doctor's office setting.

Key Responsibilities
  • Front Desk Reception: Greet patients and visitors warmly and professionally, maintaining a friendly and welcoming atmosphere at the front office.
  • Appointment Scheduling: Manage the appointment booking system, effectively coordinating with patients to schedule, reschedule, or cancel appointments as required.
  • Inquiries Handling: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about the doctor's services, hours of operation, and other relevant details.
  • Language Support: Assist English and Spanish-speaking patients to address their concerns and queries, ensuring clear communication and understanding.
  • Patient Registration: Collect and verify patient information, insurance details, and relevant medical history, adhering to privacy regulations and maintaining data accuracy.
  • Insurance Verification: Liaise with insurance providers to verify coverage, obtain pre-authorization for specific treatments or procedures, and communicate this information to patients.
  • Payment Processing: Handle patient billing and payment processing, including co-payments, deductibles, and outstanding balances, ensuring accuracy and confidentiality.
  • Patient Follow-ups: Make courtesy calls to patients for appointment reminders, follow-up care, and patient satisfaction feedback.
  • Office Coordination: Collaborate with other team members to ensure smooth daily operations, assisting with administrative tasks as needed.
  • Multitasking: Handle multiple tasks efficiently while maintaining a high level of attention to detail and professionalism.

Requirements:

  • Language Proficiency: Fluent in both English and Spanish with excellent verbal and written communication skills in both languages.
  • CUSTOMER SERVICE EXPERIENCE: Proven experience in a customer-facing role, preferably in a medical office or healthcare setting.
  • Empathy and Compassion: Demonstrated ability to handle patients with empathy, compassion, and sensitivity to their needs.
  • Organizational Skills: Strong organizational skills with the ability to manage time effectively and prioritize tasks appropriately.
  • Computer Proficiency: Familiarity with basic computer applications and electronic health record (EHR) systems is desirable.
  • Interpersonal Skills: Outstanding interpersonal skills, with the ability to work collaboratively in a team-oriented environment.
  • Problem-Solving: Effective problem-solving skills to resolve patient inquiries and concerns.
  • Professionalism: Maintain a polished and professional appearance and demeanor at all times.
  • Flexibility: Willingness to adapt to a dynamic and fast-paced environment.

Preferred Qualifications:

  • Previous experience in a medical front office or receptionist role.
  • Knowledge of medical terminology and procedures.
  • Certification in customer service or related field.

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