Remote Technical Solutions Expert

23 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Remote Technical Solutions Expert

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The Remote Technical Solutions Expert role is responsible for providing remote technical support on enterprise-level server and storage equipment. The specialist will work closely with customers and internal teams to diagnose complex issues, create effective action plans, and ensure timely resolution of hardware issues.

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Key Responsibilities

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  • Provide remote technical support to customers, including diagnosing issues and creating action plans.">
  • Work closely with field engineers to ensure successful resolution of hardware issues.">
  • Interface with operations and accounting teams to ensure timely and accurate invoicing.">
  • Collaborate with sales and customers to understand customer requirements and ensure they are within scope of services offered.">
  • Stay up-to-date on OEM guidance documents and industry trends.">
  • Escalate complex issues to management and work with a global team to resolve service delivery issues.
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Requirements and Qualifications

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  • Bachelor's degree in computer science, CIS, MIS, electrical engineering, or a related field.">
  • Minimum 3 years of technical support experience in multivendor products such as servers, storage, and network equipment.">
  • Knowledge of system administration (UNIX, Linux, and/or Windows Servers) and networking skills (TCP/IP, DNS).">
  • Excellent written and interpersonal communication skills, as well as strong problem-solving skills and analytical skills.">
  • Fluent in English.
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Competencies and Characteristics

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  • Energetic and assertive with a strong presence.">
  • Persuasive with strong communication skills to initiate, negotiate, and close business.">
  • Strong negotiation skills and ability to work in a fast-paced and multicultural environment.">
  • Positive relationship-building skills – cultivates and nurtures customer relations.">
  • Diplomacy and organization skills.
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Working Conditions and Environment

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  • Regular travel is required.">
  • Ensure availability of services outside office hours, evenings, and weekends.">
  • Must comply with internal QHSE standards.

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