F&B Operations Manager

4 days ago


Dera Ghazi Khan, Punjab, Pakistan beBee Careers Full time

Job Overview

We are seeking an experienced Food & Beverage Executive to oversee the daily operations of our food and beverage department. As a key member of our team, you will be responsible for ensuring seamless service delivery, maintaining high standards of quality, and driving customer satisfaction.

Responsibilities:

  • Maintain knowledge of and ensure compliance with departmental policies and standard service procedures.
  • Supervise the proper upkeep of tools, equipment, and devices.
  • Analyze guest requirements, resolve customer care issues, and ensure guest satisfaction.
  • Monitor cleanliness and sanitation standards for organizational projects.
  • Manage supplies of linens and uniforms for staff.
  • Investigate design aspects and provide materials and devices to enhance service quality.
  • Assist room service staff to operate efficiently and provide excellent guest facilities.
  • Ensure timely resolution of phone calls to the room service department.
  • Facilitate systematic order-taking procedures complying with regulations and standards.
  • Oversee bar setup, buffet, reception tables, and coffee breaks, and plan enhancements.
  • Coordinate with departments to ensure staff setup and supplies meet standards.
  • Prepare documentation and ensure adherence to departmental standards.
  • Maintain archives, review food and beverage price lists, and analyze offerings.
  • Inspect food and beverage preparation programs to maintain company goodwill.
  • Wear uniform with pride and professionalism.

Requirements:

  • Excellent communication and interpersonal skills.
  • Diploma in Hospitality Management or relevant certification.
  • Intermediate proficiency in MS Office packages.
  • Minimum of 3 years experience in food and beverage, including at least 1 year in a supervisory role in a hotel setting.
  • Fluency in written and spoken English.
  • Proficiency in the local language(s).


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