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IT Systems Administrator

2 weeks ago

Islamabad, Islamabad, Pakistan HBL Asset Management Limited Full time

HBL Asset Management Limited: A leading organization in the industry.

The Senior IT Officer is a critical role responsible for providing expert technical support to end-users, managing complex IT infrastructure, and ensuring seamless operations of all desktop, laptop, and peripheral devices. This position involves troubleshooting intricate technical issues, collaborating with the IT team, and maintaining hardware and software systems efficiently.

Key Responsibilities:

  • Deliver front-line IT support for desktops, laptops, printers, and other peripherals.
  • Analyze and resolve hardware, software, and network-related issues, escalating when necessary.
  • Maintain a comprehensive log of IT support requests and ensure timely resolution of issues.
  • Install, configure, and maintain computer hardware, including desktops, laptops, printers, and scanners.
  • Evaluate and implement timely software installations, updates, and security patches.
  • Manage IT asset inventory and oversee procurement as needed.
  • Collaborate closely with the IT team to resolve escalated technical issues.
  • Provide advanced troubleshooting and guidance on complex IT challenges.
  • Contribute to IT process optimization and documentation.

Required Skills

  • Demonstrated expertise in Windows and macOS operating systems.
  • Experience in troubleshooting hardware and software issues.
  • Effective communication and problem-solving skills.
  • Able to work independently and in a team environment.

Required Experience & Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-2 years of experience in IT support or system administration.