Dialer Support Supervisor

7 days ago


Lahore, Punjab, Pakistan DSD Recruitment Full time

We are seeking a highly motivated Dialer Support Supervisor to join our team. As a key member of our operations, you will be responsible for managing a team of dialer operators, ensuring excellent customer service, and meeting business targets.

">Key Responsibilities
  • Team Supervision: Supervise and manage a team of dialer operators, promoting a culture of teamwork and collaboration.
  • Performance Monitoring: Track key performance indicators, such as call volume, completion rates, and customer satisfaction.
  • Training & Development: Provide coaching, support, and training to enhance operator performance and ensure compliance with industry best practices.
  • Escalation Handling: Resolve complex customer complaints and queries efficiently and effectively.
  • Process Improvement: Identify operational inefficiencies and suggest improvements for better workflows and increased efficiency.
  • Motivation & Engagement: Foster a positive and motivating work environment to drive performance and employee satisfaction.

The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven track record of success in a dialer support supervisory role.



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