Senior Service Delivery Executive

4 days ago


Karachi, Sindh, Pakistan beBeeLeadership Full time 15,000,000 - 20,000,000
Service Delivery Leader

We're seeking a seasoned professional to spearhead our IT service delivery efforts. As a Service Delivery Manager, you'll be instrumental in driving project success and fostering exceptional client experiences.

About the Role

In this pivotal position, you'll oversee the coordination of technical services, ensuring seamless execution and on-time delivery. Your expertise will be crucial in setting up help desks, coordinating with support teams, and monitoring incident response times.

Key Responsibilities
  • Leverage your leadership skills to direct a team in providing ongoing support and management of delivered solutions.
  • Maintain end-to-end accountability for customer satisfaction and overall delivery excellence.
  • Analyze technology services to ensure they're delivered on time and within acceptable parameters.
  • Collaborate with stakeholders to set up help desks, coordinate support activities, and monitor incident response times.
Requirements
  • Proven ability to juggle multiple priorities in a timely and sensitive manner.
  • Strong leadership skills, with a track record of holding teams to high standards and promoting project discipline.
  • Effective communication and problem-solving skills for delivering customer satisfaction and overall excellence.
  • ITIL V4 Foundation Certification is required.
  • At least 10+ years of experience working in the IT industry.


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