Service Delivery Specialist

1 day ago


Karachi, Sindh, Pakistan beBeeService Full time
Job Title: Service Level Coordinator

We are seeking a dedicated Service Delivery Specialist to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services.

Key Responsibilities
  1. Monitor service delivery performance against SLAs and prepare reports for senior management.
  2. Collaborate with service teams to ensure SLA compliance and address performance issues.
  3. Act as the primary contact for stakeholders regarding SLAs and service quality.
  4. Conduct SLA review meetings and discuss performance metrics and actions.
  5. Recommend and implement process improvements and corrective actions.
  6. Maintain documentation of policies and procedures related to service management.
  7. Assist in developing SLAs aligned with business needs.
  8. Communicate service level expectations effectively across teams.
Requirements
  1. Bachelor's degree in Business Administration, Information Technology, or related field.
  2. Minimum 1 year of experience in service level management or similar roles.
  3. Strong analytical, problem-solving, and communication skills.
  4. Proficiency in Microsoft Office; experience with service management tools is a plus.
Benefits
  • Opportunity to work with a dynamic team.
  • Chance to develop strong analytical and problem-solving skills.
  • Professional growth and development opportunities.
Additional Duties
  1. Handle call management and coordinate shipments with logistics providers.
  2. Track parts, follow up with engineers and coordinators, and update daily reports.
  3. Address operational issues and coordinate with support teams to ensure smooth service flow.


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