Customer Care Specialist

10 hours ago

Model Town Tehsil, Pakistan beBee Careers Full time

Patient Service Representative/Customer Care Job Summary

We are seeking an experienced Patient Service Representative/Customer Care to join our team. This role is responsible for providing excellent patient care and handling difficult situations with professionalism.

Key Responsibilities:

  • Contact patients via telephone prior to their scheduled appointment to obtain complete and accurate information.
  • Interview patients over the telephone to gather necessary details and enter all patient data into the electronic medical record.
  • Re-schedule patient appointments as required via telephone calls and written notification.

Additional Duties:

  • Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
  • Coordinate messages between patients and physicians, handling consult calls and routing them to the correct provider.
  • Other duties may be assigned based on business needs.

Requirements:

  • A customer-first mentality is essential for this role.
  • English proficiency (listening and speaking) is a must.
  • The ideal candidate should be a self-starter and self-manager, able to work independently and effectively within a team environment.
  • Excellent patient care skills and the ability to handle challenging situations are crucial.
  • Organizational skills and the ability to document properly are also necessary.
  • Punctuality and reliable transportation are required.
  • A willingness to work collaboratively with peers and providers is essential.

About the Role:

This position requires a flexible schedule, with evening shifts from 6 PM to 3 AM PST, Monday through Friday.

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