CRM System Architect

5 days ago

Multan, Punjab, Pakistan beBeeCustomer Full time 6,000,000 - 8,000,000
Job Overview:

The role of a CRM Manager entails overseeing the customer relationship management system to ensure seamless collaboration between departments. This position plays a pivotal part in the development, maintenance, and enhancement of CRM strategies.

Key Responsibilities:
  • Optimize the CRM system for peak performance and utilization.
  • Maintain data integrity through regular audits and cleansing processes.
  • Provide comprehensive training on CRM tools and functionalities.
  • Collaborate with IT and vendors to align CRM capabilities with business objectives.
  • Develop strategies for boosting user adoption and satisfaction levels.
  • Monitor and analyze reports to assess CRM efficiency and recommend improvements.
  • Integrate marketing automation and lead nurturing processes with CRM.
  • Ensure CRM practices adhere to relevant data protection regulations and company policies.
Requirements

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Computer Science, or related field.
  • Proven experience as a CRM Manager or similar role, preferably in a business environment.
  • Strong understanding of CRM software, ideally with certifications in platforms.
  • Excellent analytical skills and ability to derive insights from data.
  • Strong project management skills and ability to manage multiple tasks.
  • Excellent communication and training skills.
  • Knowledge of data protection regulations relevant to CRM usage.

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