Support Team Lead

3 days ago


Karachi, Sindh, Pakistan Gateway Systems Full time
Fleet Management Specialist Job Summary

This role involves overseeing customer support operations for a leading fleet management company. The successful candidate will lead a team in providing top-notch support services to clients.

Main Accountabilities

  • Manage customer support teams to ensure prompt response to client queries and resolve issues effectively.
  • Maintain accurate records of client communications using a CRM system.
  • Conduct thorough analysis of customer feedback and tracking data to identify areas for service improvement.
  • Deliver regular reports on customer support performance metrics to stakeholders.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.

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