Customer Feedback Analyst

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

This role will be responsible for driving business insights, quality assurance, and customer feedback analysis efforts to deliver exceptional client experiences. The ideal candidate will have a deep understanding of customer experience principles and best practices, as well as strong analytical skills and business acumen.

Key Responsibilities
  1. Develop and drive an effective mystery shopping programme to improve key channels services.
  2. Support the implementation of survey-related process improvement initiatives/projects.
  3. Drive a cohesive vision across various stages of CX Design.
Skills and Qualifications
  • Deep understanding of customer experience principles and best practices.
  • Strong organizational and time management skills.
  • Strong analytical skills and business acumen.
  • Excellent verbal and written communication skills.
Our Culture

We value diversity and inclusion and strive to create a work environment where everyone feels respected and valued.



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