Remote Technical Support Specialist

2 days ago

Hyderabad City Taluka, Pakistan beBeeTechnical Full time 350,000 - 500,000

About the Role

As a Technical Support Analyst, you will be responsible for providing high-quality remote IT support to our global user community.

Your primary focus will be on providing first-line support using ServiceNow Live Chat & Phone service. Prompt responding is essential in this role.

You will also work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Additionally, you will use various IT tools to provide first-line resolutions, including Okta admin, Active Directory, Intune, and Zoom.

Key Responsibilities

  • Provide remote/virtual support using Zoom or other remote tools available to technicians.
  • Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.
  • Use additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.

Requirements

  • Secondary, IT / telecommunications profile preferred.
  • High analytical and problem-solving skills.
  • Experience identifying IT security incidents.
  • Excellent written and verbal communication.
  • Ability to handle multiple assignments concurrently.

Benefits

  • We offer career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
  • We are committed to supporting our employees' growth and development.

Qualifications & Experiences:

  • 1 to 2 years of prior experience in supporting a complex technology environment and user-based.
  • Superior analytical and problem-solving skills.
  • Excellent written and verbal communication.
  • Ability to prioritize based on criticality.

Additional Information

  • We champion inclusion at Warner Bros. Discovery and strive to create a workplace that reflects a wide array of perspectives, backgrounds, and experiences.
  • We are an equal opportunity employer and welcome applicants from diverse backgrounds.

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