Senior Client Services Specialist

1 week ago


Lahore, Punjab, Pakistan beBeeCustomer Full time $25,000 - $40,000

We are seeking a polite, professional Customer Service Representative to provide outstanding service to our customers.

This role involves handling high volumes of inbound calls and creating positive experiences for each caller by actively listening, addressing complaints, and providing efficient responses.

Key Responsibilities:
  • Respond to client inquiries, handle complaints, and troubleshoot product/service issues via phone or other channels.
  • Engage in active listening with callers, confirm information, and diffuse tense situations as needed.
  • Build lasting relationships with clients and team members based on trust and reliability.
  • Utilize software, databases, and tools effectively.
  • Meet or exceed performance metrics while maintaining excellent customer service.
  • Making sales or recommendations for products/services that better suit client needs.
  • Participate in training opportunities to expand knowledge of the position.
  • Adhere to all company policies and procedures.
What We Offer:
  • Inclusive and collaborative work environment.
  • Market-competitive compensation package.
  • Strong support for career growth.
  • Professional development opportunities.


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