Customer Service Leader – Operations Excellence

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Title and Company

Position: Deputy Manager – Customer Service & Technology

Responsibilities:

  1. Budget Preparation & Control (30%)
  2. Prepare the annual budget in coordination with stakeholders.
  3. Coordinate with the budgeting department for timely submissions.
  4. Identify areas for cost optimization and budget rationalization.
  5. Maintain PS hierarchy for controlling CS annual CAPEX budgets.
  6. Ensure timely processing of invoices as per PO terms.
  7. Streamline data collection processes to enhance efficiency.
  1. Business Partnering (40%)
  2. Process PAS related to Customer Service.
  3. Perform risk assessments on portfolios and recommend safeguards.
  4. Review user proposals for management decisions.
  5. Evaluate user proposals and projects at PR level.
  6. Coordinate with stakeholders for issue resolution.
  1. Reporting (30%)
  2. Review and control monthly O&M costs in coordination with Financial Reporting.
  3. Prepare detailed variance analyses for GLs.
  4. Report on portfolio's monthly performance and achievements.
  5. Establish internal controls, workflows, and policies for vendor claims reconciliation.
Qualifications and Skills
  • Professional Accountant or MBA with 4+ years of relevant experience.
  • Understanding of commercial and technical aspects of business.
  • Strong financial and data analytics skills.
  • Proficiency in MS Office and Business Intelligence tools.
Additional Requirements

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance

Industry: Utilities

Benefits include a significant increase in chances of interviewing.



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