
Customer Service Leader – Operations Excellence
2 weeks ago
Position: Deputy Manager – Customer Service & Technology
Responsibilities:
- Budget Preparation & Control (30%)
- Prepare the annual budget in coordination with stakeholders.
- Coordinate with the budgeting department for timely submissions.
- Identify areas for cost optimization and budget rationalization.
- Maintain PS hierarchy for controlling CS annual CAPEX budgets.
- Ensure timely processing of invoices as per PO terms.
- Streamline data collection processes to enhance efficiency.
- Business Partnering (40%)
- Process PAS related to Customer Service.
- Perform risk assessments on portfolios and recommend safeguards.
- Review user proposals for management decisions.
- Evaluate user proposals and projects at PR level.
- Coordinate with stakeholders for issue resolution.
- Reporting (30%)
- Review and control monthly O&M costs in coordination with Financial Reporting.
- Prepare detailed variance analyses for GLs.
- Report on portfolio's monthly performance and achievements.
- Establish internal controls, workflows, and policies for vendor claims reconciliation.
- Professional Accountant or MBA with 4+ years of relevant experience.
- Understanding of commercial and technical aspects of business.
- Strong financial and data analytics skills.
- Proficiency in MS Office and Business Intelligence tools.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance
Industry: Utilities
Benefits include a significant increase in chances of interviewing.
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