Customer Service Excellence Manager

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled Assistant Manager to join our team. The ideal candidate will have strong coordination, communication, and stakeholder management skills.

The successful candidate will be responsible for managing the complete order-to-delivery process for Modern Trade and E-commerce customers.

Main Responsibilities:

  • Manage the order-to-delivery process for Modern Trade and E-commerce customers.
  • Ensure Service Levels to Customers as per target and track service losses and returns.
  • Ensure On Shelf Availability for all MT customers as per target.
  • Monitor order status, resolve bottlenecks, and proactively communicate with stakeholders.
  • Drive initiatives that position us as the supplier of choice for Modern Trade and E-commerce partners.
  • Maintain and govern dashboards to enable visibility of service KPIs and performance tracking.
  • Collaborate with Logistics, CD, Planning, and CSM teams to ensure stock availability and best customer service.
  • Support the implementation of digital tools and automation to enhance service delivery.
  • Maintain, update, and cleanse customer master data to ensure accuracy in systems.
  • Circulate and govern the Active SKU list and ensure alignment with customer visibility.
  • Track promotions and pricing implementation to ensure compliance and resolve discrepancies.
  • Support SOP correction and management to enhance process adherence.
  • Conduct customer visits and issue resolution to strengthen partnerships and improve service experience.

Requirements:

  • Bachelor's degree in business, Supply Chain, or related field.
  • 2-4 years of experience in a supply chain or customer service role, preferably in FMCG or retail.
  • Strong coordination, communication, and stakeholder management skills.
  • Proficiency in Excel, PowerPoint, and data analysis.
  • Analytical mindset with the ability to problem-solve and manage multiple priorities.

Critical Skills:

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results.
  • PERSONAL MASTERY: Sets high standards for themselves and actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers.
  • PURPOSE & SERVICE: Has humility and understanding that leadership is service to others.
  • AGILITY: Explores the world around them and continually learns and develops their skills.

About Us:

We value diversity and inclusion in our workplace and strive to create a culture where everyone feels welcome and empowered to succeed.

  • Customer Service Excellence Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a highly skilled and detail-oriented professional to fill the role of Customer Service Excellence Manager. This position involves managing the complete order-to-delivery process for Modern Trade and E-commerce customers, ensuring Service Levels to Customers as per target and tracking service losses and returns.Key Responsibilities:Manage...

  • Customer Services Manager

    4 weeks ago

    Karachi, Sindh, Pakistan Tnt Pakistan Full time

    Role: To implement the Customer Service strategies locally in order to increase profitability through the continuous improvement of customer satisfaction by the provision of accurate and timely internal and external communication before, during, and after the use of TNT services.Job SpecificationSkills: The incumbent must have dynamic, result-oriented,...

  • Customer Onboarding Process Excellence Manager

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    **Onboarding Process Excellence Manager**We are looking for an experienced Onboarding Process Excellence Manager to lead our efforts in streamlining and improving our customer onboarding process. As a key member of our team, you will be responsible for identifying opportunities to enhance efficiency, accuracy, and customer satisfaction.Process Optimization:...

  • Customer Service Manager

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Customer Service Manager">Job DescriptionThis role is responsible for communicating with customers and clients to provide excellent service. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and have a positive attitude.Key Responsibilities:Confirm all orders by making calls or sending SMSBook,...

  • Senior Sales Executive

    3 weeks ago

    Karachi, Sindh, Pakistan International Customer Support Full time

    Job SummaryWe are looking for a motivated and results-driven Sales Executive to join our dynamic team. The ideal candidate will have a passion for sales, excellent communication skills, and a proven track record of meeting and exceeding targets. You will be responsible for identifying new business opportunities, building customer relationships, and closing...

  • Manager Customer Services

    4 weeks ago

    Karachi, Sindh, Pakistan Coats Full time

    Get AI-powered advice on this job and more exclusive features.Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data...

  • Customer Service Strategy Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Service Strategy ManagerJob Summary:We are seeking a dynamic and result-oriented individual to implement customer service strategies locally, focusing on improving profitability through enhanced customer satisfaction. The ideal candidate will have excellent interpersonal skills and experience in managing customer relationships.The incumbent will...

  • Customer Service Operations Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title:Customer Service Operations ManagerAbout the RoleWe are seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our customer service department, you will be responsible for ensuring exceptional customer experiences through effective issue resolution and proactive communication.This is an excellent...

  • Customer Service Leader – Operations Excellence

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title and CompanyPosition: Deputy Manager – Customer Service & TechnologyResponsibilities:Budget Preparation & Control (30%)Prepare the annual budget in coordination with stakeholders.Coordinate with the budgeting department for timely submissions.Identify areas for cost optimization and budget rationalization.Maintain PS hierarchy for controlling CS...

  • Service Excellence Ambassador

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title:Customer Support OfficerAbout the Role:We are seeking a proactive and enthusiastic individual to assist in customer service and administrative support.Key Responsibilities:Support Activities:Assist customers with queries and concerns, providing timely and effective solutions.Manage and organize files and documents, ensuring accurate and up-to-date...