Customer Engagement Specialist

2 days ago

Peshawar City Tehsil, Pakistan beBeeCustomerService Full time $45,000 - $65,000
Customer Service Role

We are seeking a dedicated and friendly professional to fill this key position. As the primary point of contact for customers, you will play a pivotal role in delivering exceptional experiences by responding to inquiries, resolving issues, and providing product information.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve product or service issues by clarifying the customer's complaint and determining the best course of action.

Provide accurate information regarding products, services, and policies.

Maintain customer records and update account information as needed.

Work closely with other departments to resolve complex issues and ensure customer satisfaction.

Proactively reach out to customers to provide updates or additional information as needed.

Educate customers on our products and services to increase satisfaction and loyalty.

Requirements:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to handle high-volume customer interactions with patience and professionalism.

Previous experience in customer service or a related field is a plus.

Ability to work independently and manage time effectively.

Flexible working hours (remote work available).

Opportunities for career advancement within a growing organization.

Comprehensive training and ongoing support.

A positive, team-oriented work environment.

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