Support Operations Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time 1,000,000 - 1,500,000
Technical Support Professional

Motive empowers individuals to operate efficiently and safely with innovative tools that integrate AI with industry-leading technology, providing complete visibility and control while automating tasks.

The platform serves a wide range of industries, including transportation, construction, energy, and more, with over 120,000 customers worldwide.

About the Role

As a Technical Support Engineer, you will manage and troubleshoot technical issues for customers using Motive products. You will also train and assist colleagues as needed, identifying larger issues and trends to alert stakeholders.

Key Responsibilities
  • Resolve complex technical issues via email, phone, or chat.
  • Escalate frontline support cases and manage end-to-end resolution for advanced cases.
  • Analyze data from various sources, including telematics devices, APIs, and customer environments.
  • Collaborate with Engineering and Product teams to improve product stability.
  • Document troubleshooting steps and contribute to internal knowledge bases.
  • Partner with Customer Success Managers and Account Managers to ensure customer satisfaction.
  • Monitor trends and suggest improvements.
Requirements
  • 2-3+ years in technical support, systems engineering, or a similar role.
  • Strong troubleshooting skills in Networking, APIs, Linux systems, mobile platforms, or hardware devices.
  • Experience working with enterprise customers and managing escalations.
  • Familiarity with tools like Salesforce, Zendesk, Jira, or equivalent CRM/log analysis platforms.
  • Excellent communication skills with the ability to simplify technical concepts.
  • Ability to thrive in a fast-paced environment with shifting priorities.

This organization values diversity and inclusion, and is an equal opportunity employer.

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