Operational Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time $40,000 - $80,000
About the Role

Restaurant owners face numerous challenges in managing their businesses, including the increased workload associated with using multiple systems.

To alleviate this burden, customer support teams like ours provide critical assistance during night hours to address customer queries and escalate issues to relevant internal teams.

Key Responsibilities
  • We interface between restaurants and internal teams to ensure timely resolution of customer inquiries.
  • Documenting issues requires a thorough understanding of causes and implications.
  • Critical issues necessitate investigation and interaction with customers as needed.
  • We utilize the AIO Platform to assist restaurants in time-sensitive operational tasks.
Qualifications and Fit

You will join a team that values agility, learning, and teaching others.

An ideal candidate possesses strong formal, conversational, and colloquial English skills, as well as people skills to establish relationships with restaurant owners.

Emotional intelligence and knowledge of US cultural sensitivities are also crucial.

Required Skills

Experience in a support role, data analytics, reporting, and documentation are valuable assets.

Why Work with Us?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive solution that helps restaurant owners manage all aspects of their business.

We aim to offer an all-in-one platform for front-of-house operations and back-of-house management.

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