Supervisory Role in Contact Centers

2 days ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

About the Job:

We are seeking a highly skilled and experienced Frontline Management Position to join our team at NADRA Technologies Ltd. As a key member of our contact center operations, you will be responsible for leading a team of customer service executives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:

  • Lead and motivate a team of customer service executives to achieve organizational goals
  • Develop and implement processes to improve team performance and efficiency
  • Collaborate with other departments to ensure effective communication and issue resolution
  • Provide coaching and training to executives to enhance their skills and knowledge
  • Analyze team performance data to identify areas for improvement and develop strategies to address them

Requirements:

  • Minimum 2 years post-graduation experience working in call centers
  • Degree in Business Administration or related field from a recognized institution
  • Excellent oral communication skills in multiple languages, including English
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong leadership and coaching skills, with experience in supervising teams


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