
Call Center Operations Manager
3 days ago
Company Overview:
NADRA Technologies Ltd is a leading provider of technology solutions for government and private sector clients. We are committed to delivering high-quality services and building strong relationships with our clients.
Job Description:
This is an exciting opportunity to join our team as a Supervisory Role in Contact Centers. As a Customer Service Team Lead, you will be responsible for leading a team of customer service executives and ensuring that they provide exceptional service to our clients.
Responsibilities:
- Lead and motivate a team of customer service executives to achieve organizational goals
- Develop and implement processes to improve team performance and efficiency
- Collaborate with other departments to ensure effective communication and issue resolution
- Provide coaching and training to executives to enhance their skills and knowledge
- Analyze team performance data to identify areas for improvement and develop strategies to address them
Requirements:
- Minimum 2 years post-graduation experience working in call centers
- Degree in Business Administration or related field from a recognized institution
- Excellent oral communication skills in multiple languages, including English
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong leadership and coaching skills, with experience in supervising teams
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