
Customer Service Team Lead
1 day ago
Job Description
NADRA Technologies Ltd seeks an experienced Call Center Supervisor to lead our contact center operations. The ideal candidate will have a strong background in customer service and team management.
Key Responsibilities:
- Supervise call center executives and provide guidance, coaching, and feedback.
- Monitor and evaluate calls to ensure quality, accuracy, and adherence to organizational policies.
- Track and analyze team performance metrics, including call volume, resolution, and customer satisfaction.
- Create and ensure schedules to ensure adequate staffing and minimize downtime.
- Conduct regular quality assurance checks to ensure executives are meeting organizational standards.
- Prepare and analyze reports to track team performance.
- Coordinate with stakeholders and communicate effectively.
Requirements:
- Bachelor's degree in Business Administration or Mass Communication.
- Minimum 2 years of experience working in call centers.
- Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto.
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