Sales Relationship Manager

1 day ago

Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time 1,000,000 - 1,500,000
Job Description

We are seeking a skilled professional to take on the role of Customer Success Specialist. This is an exciting opportunity for individuals who thrive in sales and technology environments, driving business growth through exceptional customer relationships.

This position involves prospecting, managing outbound calls, customer retention, activation, and upselling to prospective clients. Successful candidates must be highly social, analytical, have an aptitude for learning and using new software, and be able to communicate clearly and effectively.

The ideal candidate will engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities
  • Develop and manage client portfolios to drive long-term growth.
  • Sustain business profitability by maximizing value through strategic upselling initiatives.
  • Analyze customer data to inform improvements in customer experience.
  • Hold product demonstrations for customers, highlighting key features and benefits.
  • Improve onboarding processes to ensure seamless customer onboarding.
  • Evaluate and refine tutorials and other communication infrastructure to enhance customer support.
  • MEDIATE between clients and the organization, resolving issues promptly and efficiently.
  • Handle and resolve customer requests and complaints, providing timely solutions.
  • Minimize customer churn through proactive relationship management.
Required Skills and Qualifications
  • 2+ years proven experience in customer success/service/sales or Communications or a Bachelor's Degree.
  • Highly organized and able to multitask, with self-driven and proactive nature.
  • Excellent communication and interpersonal skills, demonstrating leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes and experience in document creation.
  • Patient and active listener, with passion for sales and customer satisfaction.
  • Experience utilizing CRM systems and Microsoft Office.
  • 1+ years of successful revenue-based sales experience.
  • Working understanding of data protection technologies.
Benefits
  • EOBI.
  • Gratuity.
  • Medical insurance.
  • Free Parking.
  • Subsidized Food Facility.
  • Annual Bonus.
  • Annual Paid Leaves.
  • Drop Facility
Why Choose Us?
  • Collaborate with dedicated professionals passionate about sales and technology.
  • Innovative approach to solving problems and improving processes.
  • Positive and meaningful relationships within the team.
  • Ongoing investment in employee development and career growth opportunities.
  • Prioritization of employee health and wellness, as well as recognition and reward for outstanding performance.

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