Client Service Specialist

7 days ago


Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time

Job Overview

We are seeking a seasoned professional to fill the role of Support Manager, responsible for ensuring seamless resolution of all client-related issues. The ideal candidate will possess excellent communication and interpersonal skills, with a proven ability to work effectively with cross-functional teams.

Key Responsibilities
  1. Provide exceptional support to clients through prompt and effective issue resolution.
  2. Collaborate closely with internal stakeholders to ensure timely completion of projects and tasks.
  3. Maintain strong relationships with clients, fostering open lines of communication and trust.
  4. Manage and execute ad hoc reporting requirements to provide insights into project performance.
  5. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
  6. Responsible for total incident ownership, managing all high and critical incidents.
Required Skills

Above average skills in relational database management systems and ability to use SQL. Excellent verbal and written communication skills. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Must be able to travel for assignments if required.

Location

Information Technology and Services - Islamabad, Pakistan



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