Cross-Border Commerce Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Key Responsibilities:

  1. Deliver exceptional customer experiences through strategic initiative ownership.
  2. Guarantee accurate communication channels between customers and partners.
  3. Affirm customer rights and interests within organizational frameworks.
  4. Manage and report customer satisfaction metrics emphasizing continuous improvement.
  5. Develop targeted strategies for elevating the customer experience.
  6. Foster collaboration among departments for unified customer experience delivery.
  7. Nurture profound understanding of product/service offerings and policy alignment.
  8. Address return, refund, and exchange inquiries while prioritizing customer satisfaction.
  9. Evaluate and refine processes affecting end-user engagement.

Requirements:

  1. Strong background in cross-functional roles especially in e-commerce/marketplace environments.
  2. Cultivate effective relationships and exhibit exceptional stakeholder management skills.
  3. Demonstrate critical thinking and data analysis skills to inform decision-making.
  4. Exhibit proficiency in SQL and data visualization tools.
  5. Hold a Bachelor's degree from a reputable institution.


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