
Cross-Border Commerce Specialist
3 days ago
Key Responsibilities:
- Deliver exceptional customer experiences through strategic initiative ownership.
- Guarantee accurate communication channels between customers and partners.
- Affirm customer rights and interests within organizational frameworks.
- Manage and report customer satisfaction metrics emphasizing continuous improvement.
- Develop targeted strategies for elevating the customer experience.
- Foster collaboration among departments for unified customer experience delivery.
- Nurture profound understanding of product/service offerings and policy alignment.
- Address return, refund, and exchange inquiries while prioritizing customer satisfaction.
- Evaluate and refine processes affecting end-user engagement.
Requirements:
- Strong background in cross-functional roles especially in e-commerce/marketplace environments.
- Cultivate effective relationships and exhibit exceptional stakeholder management skills.
- Demonstrate critical thinking and data analysis skills to inform decision-making.
- Exhibit proficiency in SQL and data visualization tools.
- Hold a Bachelor's degree from a reputable institution.
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