
Textile Technical Support Professional
5 hours ago
We are seeking a Technical Support Professional to join our team. In this role, you will be responsible for providing technical support to garment makers and laundries, ensuring compliance with quality standards.
Your primary goal will be to maintain and improve the production process, focusing on efficiency, safety, and customer satisfaction.
- Evaluate vendor facilities and capabilities before proceeding with samples.
- Guide and monitor technical teams to maintain standard operating procedures.
- Closely follow up with merchandisers for new developments and sample reviews.
- Track laundry processes, including chemical application, liquor ratio, washer temperature, and cycle length, in compliance with set recipes.
- Coordinate with wash technicians to implement shade band/first batch procedures.
You will also provide training and support to technical teams, introduce and update sample handling SOPs, and review performance appraisals of subordinates.
This role requires a strong understanding of textile and apparel products, particularly denim and non-denim goods. Experience in factory and buying/trading house settings is preferred.
Key Responsibilities- Knowledge of garment fitting, pattern-making, and relevant software.
- Ability to work independently and proactively, with a self-motivated and disciplined approach to following established SOPs.
- Proficient in MS Office (Word, Excel, PowerPoint, and Access).
- Effective communication skills with internal functions and vendors' merchandising teams.
- Confident 'can-do' attitude and language proficiency in English and local languages (oral and written).
We offer a comprehensive benefits package designed to fit your lifestyle, crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Our program provides choice and flexibility to meet your and your family's needs, both now and in the future.
We value diversity and inclusion, believing that it empowers us to work with passion and confidence, shaping our brand and future. We aim to create a global workforce of high-performing teams that unlocks individual uniqueness and harnesses collaborative talents.
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