
Technical Support Professional
11 hours ago
In this role, you will be responsible for providing technical support to clients, ensuring prompt resolution of technical problems. As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, provide guidance on software and hardware requirements, and handle escalated issues.
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.
Key Responsibilities:- Basic troubleshooting of Desktops, Laptops, Printers and other hardware, LAN/Wi-Fi troubleshooting
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Ability of root cause analysis of basic IT issue
- Capable of task management and Customer handling
- Should be well dressed as it's a customer facing role
- Identify and suggest possible improvements on procedures
- Diploma in Computer Science or Graduation in Computer Science
- 1 to 2 years experience
- Effective communication skills
- Must be good in Oral and written English
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