
Compliance and Excellence Director
13 hours ago
Job Overview
We are seeking a highly skilled professional to lead our customer support and compliance efforts as an Assistant Director.
The successful candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.
Responsibilities:
- Customer Support:
- Optimize customer support operations across Shopify, Amazon, and other online retail platforms
- Develop scalable customer support strategies to enhance user experience and retention
- Implement support solutions to improve response times and efficiency
Compliance & Excellence:
- Ensure compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights
- Develop and maintain a compliance framework to prevent violations and manage risk
- Conduct internal audits and reviews to identify compliance gaps
Requirements:
- Bachelor's or Master's degree in Business, Law, Marketing, or a related field
- Proven experience in customer support and compliance management within a global e-commerce business
- Strong working knowledge of Shopify, Amazon, and other online retail marketplaces
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