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Multi-Channel E-commerce Operations Director
1 week ago
As an Ecommerce Channel Manager at Hamda Enterprises, you will play a critical role in driving the success of our online sales channels. You will be responsible for overseeing the setup, optimization, and management of our stores on various marketplaces, including Shopify, Amazon, Daraz, and Etsy.
About the Role:- Ecommerce Store Management
- Develop and implement strategies to increase sales and revenue across all marketplaces.
- Set up and manage new stores on multiple platforms, including Shopify and Amazon.
- Manage inventory levels and synchronize stock across all channels to prevent overselling.
- Coordinate with suppliers, 3PLs, and logistics partners to ensure smooth order fulfillment.
- Handle returns, refunds, and exchanges efficiently to minimize losses.
- Implement strategies to reduce cancellations and improve delivery times.
- Provide excellent customer support across multiple channels (email, chat, social media, marketplace messaging).
- Monitor and respond to customer reviews and feedback to maintain high ratings.
- Resolve disputes and escalations on Amazon Seller Central, Daraz Seller Panel, Etsy, etc.
- Develop and execute sales and marketing plans to drive growth and revenue across all marketplaces.
- Run promotions, discounts, and marketplace-specific campaigns to increase sales.
- Collaborate with digital marketing teams on paid ads, email marketing, and social media promotions.
- Forecast demand and ensure stock availability across all platforms.
- Use inventory management tools to sync stock levels and minimize dead stock and storage costs.
- Ensure compliance with Amazon Seller Policies, Daraz Seller Rules, Etsy Guidelines, etc.
- Stay updated on taxation, shipping rules, and platform-specific requirements.
- Handle account health metrics (e.g., Amazon ODR, Shopify chargeback rates).
- 3+ years of experience managing Shopify, Amazon, Daraz, Etsy, or similar eCommerce platforms.
- Hands-on experience in setting up and launching stores on multiple marketplaces.
- Strong understanding of multi-channel inventory management.
- Proficiency in listing optimization, SEO, and PPC for marketplaces.
- Excellent analytical, problem-solving, and communication skills.
