Operational Team Manager

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

A Team Leader is responsible for managing a team of Advisors.

This team typically consists of 15-20 people, helping them to meet targets while reviewing performance and coaching them.

The following are key duties and responsibilities:

  1. Manages performance and behavior of Team leaders through effective meetings, coaching, and mentorship.
  2. Implements goals, monitors and evaluates against pre-set metrics, implementing action plans to resolve performance barriers as needed.
  3. Reviews and analyzes performance data to identify areas of opportunity that will drive improvement.
  4. Ensures that Team Leaders have a clear understanding of performance and behavior criteria and how it impacts performance and the customer experience.
  5. Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes.
  6. Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
  7. Participates in daily process improvement events to identify and implement change initiatives.
  8. Conducts Seller interaction audits and provides coaching to improve performance.
  9. Maintains a positive demeanor, always portraying professionalism and effectively managing sensitive issues.
  10. Demonstrates excellent time-management skills and ability to work independently using departmental resources, policies, and procedures.


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