Customer Operations Specialist

3 days ago


Peshawar City Tehsil, Pakistan beBee Careers Full time
Customer Operations Specialist

We are seeking a skilled Customer Operations Specialist to join our team. In this role, you will be responsible for providing administrative services to new customers and ensuring network rehabilitation.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide administrative support to new customers
  • Ensure network rehabilitation is completed efficiently
  • Organize and control daily, weekly, and monthly targets using available resources
  • Deliver exceptional customer experience

Requirements:

  • BE/BS/BSc in Electrical, Power, or Telecom Engineering
  • Understanding of deployment and post-sales services of fixed-line telecom providers

Technical Skills:

  • FTTH/GPON Network Design and Deployment
  • Rehabilitation and Technical Planning
  • Quality and Complaint Management

Benefits:

PTCL Group offers a range of benefits to support your career and personal life, including family-centric policies and a hybrid work model.

About PTCL Group:

PTCL Group is a leading provider of integrated ICT and Cellular Network services in Pakistan. We value diversity and inclusion and strive to create an inclusive culture that values every individual.



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