Technical & Customer Support Specialist

3 days ago

Peshawar City Tehsil, Pakistan beBee Careers Full time
Customer Support Executive Job Overview:

The Customer Support Executive plays a vital role in ensuring customer satisfaction by providing timely and effective support through various communication channels. This includes working closely with other departments to resolve issues efficiently.

Key Responsibilities:
  1. Customer Interaction: Provide support via email, chat, and phone, addressing customer inquiries and concerns in a professional manner.
  2. Issue Resolution: Collaborate with internal teams to identify and resolve recurring customer support issues promptly.
  3. Portal Enhancement: Work on improving the customer support portal to create a seamless experience for customers.
  4. Administrative Tasks: Perform administrative duties, including working on ERP tutorials, to ensure the smooth operation of the support function.
Required Skills and Qualifications:

To succeed in this role, candidates should possess good English language skills, excellent communication abilities, and fundamental knowledge of IT systems. A minimum Bachelor's degree is required.

Work Environment:

This is a full-time, office-based position that requires strong organizational and time management skills.

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