Customer Relationship Management Expert

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Customer Relationship Management Expert

Key Responsibilities:
  • Cross-Functional Leadership: Collaborate with Sales, Support, Marketing, and IT teams to ensure CRM strategies align with business objectives.
  • Data Analysis and Reporting: Monitor key performance indicators (KPIs) such as client activation rate, churn, life-time value (LTV), reactivation success, and campaign performance.
  • Platform Management: Own and manage the customer relationship management (CRM) platform, ensuring smooth integration with trading platforms, client portals, Know Your Customer (KYC)/Anti-Money Laundering (AML) tools, and marketing systems.
Requirements:
  • Professional Qualifications: Bachelor's degree in Marketing, Business Administration, or related field.
  • Experience: 3+ years of experience in CRM management within a Forex, financial services, or online trading environment.
  • Technical Skills: Proficiency with CRM platforms (e.g., Salesforce, HubSpot, Zoho, or industry-specific CRMs).
  • Business Acumen: Understanding of Forex trading, client behaviors, and regulatory requirements.
Benefits:

The successful candidate will have the opportunity to work in a dynamic environment, driving business growth through effective CRM strategies and implementation.



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