
Customer Relationship Development Manager
6 days ago
This role is focused on campaign development, customer relationship management, and ensuring high standards of performance are met. As a key member of the team, you will be responsible for coordinating updates and communicating effectively with teams.
Main Responsibilities:- Act as a subject matter expert for inquiries, collaborating with team coaches to ensure that all process updates are understood and communicated to their respective teams.
- Performance manage assigned Team Coaches through report analysis, individual feedback, and weekly meetings.
- Participate in recruitment processes and oversee the Customer Service (Contact Center) team.
- Implement policies and procedures for quality control systems in the Contact Center.
- Maintain a proper work environment aligned with the company's code of conduct.
- Promote professionalism within the contact centre environment.
- Ensure delivery of the highest level of quality customer care based on pre-defined benchmarks.
- Drive Sales targets by working closely with Supervisors.
- Collaborate with WFM/Tech and relevant teams during system issues/outages to resolve them.
- Share relevant reports with Supervisors.
- Address agent concerns regarding adherence, attendance, performance, and issues with relevant departments.
- Set and meet performance targets for efficient sales and quality.
- Monitor random calls to improve quality, minimize errors, and track operative performance.
- Excel at client management, account management, and team management.
- Degree or higher qualification.
- Analytical skills.
- Excellent written and verbal English communication skills.
- Strong leadership and management abilities.
- Effective coaching skills.
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Customer Relationship Officer
2 weeks ago
Islamabad, Islamabad, Pakistan ASK Development Pvt (Ltd) Full timeJob SpecificationJob Types:Full-time, ContractBenefits: Fuel, EOBI, Bonus & Group Health and Life InsuranceResponsibilities:Previous experience of working in a call center environment is preferred.Provide customers with complete and accurate information.Engage in relationship-building activities with customers in a professional manner.Entertain customers...
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Customer Relationship Management Developer
4 weeks ago
Islamabad, Islamabad, Pakistan Gateway Study Links (GSL) Full timeCustomer Relationship Management DeveloperGateway Study Links (GSL) in Pakistan offers language courses and consultancy services for students looking to study abroad. They provide preparatory courses for language proficiency exams like IELTS, PTE, Duolingo, and more. GSL also offers consultancy services for studying in countries such as the UK, Australia,...
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Customer Relationship Management Developer
3 weeks ago
Islamabad, Islamabad, Pakistan Gateway Study Links (GSL) Full timeCompany DescriptionGateway Study Links (GSL) in Pakistan offers language courses and consultancy services for students looking to study abroad. They provide preparatory courses for language proficiency exams like IELTS, PTE, Duolingo, and more. GSL also offers consultancy services for studying in countries such as the UK, Australia, Canada, USA, Malaysia,...
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Customer Relationship Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are seeking a professional with excellent customer relationship management skills to join our team. The ideal candidate will have strong communication and interpersonal skills, along with the ability to build and maintain relationships with existing and potential customers.Key ResponsibilitiesTo provide exceptional customer service and supportTo identify...
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Customer Relationship Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeOur ideal candidate will be responsible for developing strong relationships with potential customers, understanding their needs, and delivering exceptional customer support.About the RoleWe are seeking a professional who can effectively communicate with clients to identify their demands and provide solutions that meet their expectations.This role involves...
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Strategic Customer Relationship Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeKey Account ManagerDevelop and maintain strong customer relationships through pre-sales and post-sales activities. This involves building relationships at the Sr. Management level and expanding relationships with the industry.
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Customer Relationship Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support RoleWe are seeking a Sales and Customer Care Officer to maintain relationships with existing and new clients.The ideal candidate will have strong communication skills, both in person and over the phone.Key Responsibilities:Maintaining existing client relationships and establishing new ones.Providing exceptional customer service through...
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Customer Relationship Development Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeSenior Customer Sales RoleThis is an exciting opportunity for a motivated Sales Representative to take on a senior role within our company.Main Responsibilities:Managing customer relationships and identifying new business opportunities.Developing and implementing sales strategies to achieve targets.As a Senior Customer Sales Representative, you will play a...
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Customer Relationship Management Expert
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Title: Customer Relationship Management ExpertKey Responsibilities:Cross-Functional Leadership: Collaborate with Sales, Support, Marketing, and IT teams to ensure CRM strategies align with business objectives.Data Analysis and Reporting: Monitor key performance indicators (KPIs) such as client activation rate, churn, life-time value (LTV), reactivation...
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Customer Relationship Management Specialist
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob TitleCustomer Relationship Management SpecialistAbout the RoleWe are seeking a highly skilled CRM Manager to design, implement, and manage customer relationship strategies, systems, and campaigns. The ideal candidate will own the CRM platform and ensure it is effectively leveraged to drive client acquisition, engagement, retention, and reactivation...