Customer Support Representative

8 hours ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Description:

The primary role of the Customer Support Representative is to provide timely and accurate support to customers. This includes responding to customer inquiries, orders, questions, and concerns with the highest level of service and quality.

To ensure a solid understanding of the company's concepts, products, practices, and procedures, an extensive training program is offered.

Key Responsibilities:
  1. Enter customer sales orders, quotes, and returns accurately
  2. Address basic technical support questions
  3. Respond promptly to inbound calls as appropriate
  4. Promptly resolve customer service issues according to established procedures and standards
  5. Create and maintain customer accounts in the database
  6. Perform administrative duties, reports, and special projects associated with Customer Support

Candidate Qualifications:

  • A minimum of Associate's Degree or 2 years work experience in Customer Support
  • Exceptional attention to detail and strong organizational skills
  • Excellent communication skills and professional presence
  • Innovative problem solver, results-driven, and solution-focused
  • Effective team player with ability to work independently
  • Strong keyboarding skills
  • Proficient in MS Office
About the Role:

This position requires a passion for delivering exceptional service, outstanding communication, and organizational skills, as well as the ability to build relationships over the phone.

A successful candidate will be quality focused, motivated to achieve a rewarding career, and committed to delivering top-notch support to our customers.

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