Customer Support Representative

4 weeks ago

Karachi, Sindh, Pakistan Aeron Edge Technologies Full time
Customer Support Representative (Night Shift)
Aeron Edge Technologies, Pakistan

We are currently looking for dedicated and skilled Female Customer Support Executives to join our team for the night shift (9 pm - 6 am). The ideal candidates will be fluent in English, possess excellent communication skills, and have a strong commitment to providing exceptional customer service. This position offers immediate joining, on-site work, and exposure to international customer interactions. We welcome both experienced professionals and freshers who are dedicated, empathetic, problem-solving-oriented, and eager to grow in a dynamic work environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries, concerns, and complaints via phone, email, or chat during the night shift.
  • Provide accurate information about products, services, and policies to assist customers effectively.
  • Resolve customer issues, ensuring customer satisfaction and maintaining a positive company image.
  • Collaborate with other team members and departments to address customer needs and resolve problems efficiently.
  • Document customer interactions, transactions, comments, and complaints for record-keeping and analysis.
  • Stay updated on product knowledge and company policies to provide precise and reliable information to customers.
  • Work closely with the sales and technical teams to coordinate responses and solutions for customers.
  • Identify and escalate priority issues to the appropriate channels for resolution.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the resolution.
Job Specification

Fluency in English, both written and verbal, is mandatory.

Previous experience in customer support or a related field is a plus, but not required.

Excellent communication and interpersonal skills.

Ability to remain calm and professional under pressure.

Strong problem-solving skills and the ability to think critically.

Empathy and patience in dealing with customer concerns.

Willingness to work night shifts (9 pm - 6 am) on-site.

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