Customer Support Representative

1 week ago

Karachi, Sindh, Pakistan Aeron Edge Technologies Full time
Customer Support Representative (Night Shift)
Aeron Edge Technologies, Pakistan

We are currently looking for dedicated and skilled Female Customer Support Executives to join our team for the night shift (9 pm - 6 am). The ideal candidates will be fluent in English, possess excellent communication skills, and have a strong commitment to providing exceptional customer service. This position offers immediate joining, on-site work, and exposure to international customer interactions. We welcome both experienced professionals and freshers who are dedicated, empathetic, problem-solving-oriented, and eager to grow in a dynamic work environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries, concerns, and complaints via phone, email, or chat during the night shift.
  • Provide accurate information about products, services, and policies to assist customers effectively.
  • Resolve customer issues, ensuring customer satisfaction and maintaining a positive company image.
  • Collaborate with other team members and departments to address customer needs and resolve problems efficiently.
  • Document customer interactions, transactions, comments, and complaints for record-keeping and analysis.
  • Stay updated on product knowledge and company policies to provide precise and reliable information to customers.
  • Work closely with the sales and technical teams to coordinate responses and solutions for customers.
  • Identify and escalate priority issues to the appropriate channels for resolution.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the resolution.
Job Specification

Fluency in English, both written and verbal, is mandatory.

Previous experience in customer support or a related field is a plus, but not required.

Excellent communication and interpersonal skills.

Ability to remain calm and professional under pressure.

Strong problem-solving skills and the ability to think critically.

Empathy and patience in dealing with customer concerns.

Willingness to work night shifts (9 pm - 6 am) on-site.

#J-18808-Ljbffr

  • Senior Sales Executive

    1 week ago

    Karachi, Sindh, Pakistan International Customer Support Full time

    Job SummaryWe are looking for a motivated and results-driven Sales Executive to join our dynamic team. The ideal candidate will have a passion for sales, excellent communication skills, and a proven track record of meeting and exceeding targets. You will be responsible for identifying new business opportunities, building customer relationships, and closing...

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support Role OverviewWe are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent customer support, problem-solving, and communication skills.

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support Representative PositionWe are seeking an experienced customer support representative to join our team.The ideal candidate will have excellent communication skills and be able to resolve customer complaints in a professional manner.Responsibilities include responding to customer inquiries, resolving issues, and providing product...

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan Stepmov Full time

    Customer Support RepresentativeGet AI-powered advice on this job and more exclusive features.As a Customer Support Representative, you'll be the first point of contact for our customers, helping them with order updates, tracking, returns, and other inquiries. Your experience with Shopify will enable you to efficiently manage orders, resolve issues, and...

  • Customer Support Representative

    6 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support RepresentativeWe are seeking a highly motivated and results-driven Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service through phone calls, emails, and other communication channels.As a key member of our customer support team, you will work closely with our team...

  • Senior Customer Support Representative

    4 weeks ago

    Karachi, Sindh, Pakistan Facon Pakistan Full time

    Is Customer Support Your Superpower? We're Hiring a Senior RepresentativeAre you passionate about delivering exceptional customer service? Join our dynamic team as a Senior Customer Support Representative, where you'll help international customers by providing top-notch support via Emails and Calls. Key Responsibilities:•Assist international customers with...

  • Customer Support Representative

    3 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Career Opportunities in Customer ServiceWe are seeking dedicated and proficient individuals to join our team as customer support representatives.The ideal candidate will possess strong English language skills, a commitment to working flexible hours, and a passion for delivering exceptional customer experiences.Essential Skills and Qualifications:Relevant...

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan Rayssoft Full time

    We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Representative. As a key member of our customer service department, you will be responsible for providing exceptional assistance and support to our valued customers. This is a fantastic opportunity for someone with 1-2 years of experience in customer support who...

  • Customer Support Representative

    3 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support Representative PositionWe are looking for an experienced and empathetic Customer Support Representative to join our team. In this role, you will be responsible for ensuring customer satisfaction by promptly responding to customer inquiries and resolving their concerns effectively.The ideal candidate will possess excellent communication and...

  • Customer Support Representative

    3 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Role Description: As a customer service representative, you will play a critical role in ensuring customer satisfaction by providing exceptional support and resolving issues efficiently.This is an entry-level position that offers opportunities for growth and development. We are looking for a motivated and results-driven individual who is passionate about...